Refund & Cancellation Policy

1. Our Commitment to Your Satisfaction

At Global Link Education Ltd, we are genuinely invested in your learning success. Our courses are designed to deliver real, practical, professional value. However, we fully understand that not every course will perfectly align with every student's needs or expectations, and we want you to feel completely confident when you invest in your education with us.

This Refund and Cancellation Policy has been drafted to be clear, fair, and fully compliant with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, ensuring that your statutory consumer rights are always protected.

2. The 14-Day Money-Back Guarantee

Global Link Education Ltd offers a full 14-day money-back guarantee on all digital course purchases made directly through our website. This guarantee entitles you to a complete reimbursement of the amount you paid, subject to the eligibility criteria outlined in Section 3.

The 14-day refund window begins on the date of purchase confirmation (the date your payment was successfully processed and your enrollment was confirmed via email). Refund requests received after the 14-day period has expired will not be considered.

3. Refund Eligibility — What Qualifies

To be eligible for a full refund under our 14-Day Money-Back Guarantee, all of the following conditions must be met at the time of your refund request:

4. Exceptions — When Refunds Are Not Granted

In addition to the eligibility criteria above, refunds will not be issued in the following circumstances:

• Time Window Expired: The 14-day refund window is strictly enforced. No exceptions will be made for requests submitted after the 14th calendar day from the date of purchase.
• Certificate Downloaded or Issued: Once you have completed the course in full and your Certificate of Completion has been generated, accessed, or downloaded, your course is considered fully consumed and no refund will be processed.
• Content Access Threshold Exceeded: If you have accessed 20% or more of the total course material (as measured by our platform's progress tracking system), the course is deemed substantially utilized and a refund will not be issued.
• Account Termination for Misconduct: If your account was suspended or terminated due to a violation of our Terms and Conditions (such as sharing credentials, fraudulent payment activity, or abusive conduct), no refund will be provided.
• Third-Party Purchases: Courses purchased through any third-party marketplace, promotional platform, or affiliate partner are subject to that platform's refund terms and must be resolved directly with them.
• Promotional or Discounted Purchases: Courses purchased at a promotional discount of 50% or more may be subject to modified refund terms, which will be clearly communicated at the time of purchase.

5. Definition of "Course Access Threshold" (20%)

The "20% course access threshold" refers to the proportion of total course content that you have accessed, as tracked automatically by our learning management platform. This includes:

• Video lessons viewed (counted from 30 seconds of playback).
• Module pages loaded and interacted with for more than 10 seconds.
• Quizzes started or submitted.
• Downloadable resources accessed or downloaded through the platform.

The 20% threshold is calculated as a percentage of the total number of trackable content items in the course. Our platform automatically logs this data and it will be consulted when your refund request is reviewed. This measure exists to ensure fairness and to protect against abuse of our refund policy.

6. Step-by-Step Refund Request Process

Submitting a refund request is a straightforward process. Please follow these steps carefully to ensure your request is processed efficiently:

7. Refund Processing Timelines

Once your refund is approved by our billing team, the following timelines apply:

• Internal processing by Global Link Education Ltd: Refunds are initiated within 1–2 business days of approval.
• Payment processor processing time (e.g., via Stripe): Typically 3–5 business days for the funds to be released back to your card issuer.
• Card issuer credit to your account: May take an additional 3–5 business days depending on your bank or card provider.
• Total estimated time: Please allow up to 10 business days from the date of refund approval before contacting us regarding the status of funds in your account.

8. Partial Refunds

We do not currently offer partial refunds. Our refund policy is binary: you either qualify for a full refund under the 14-day guarantee criteria, or you do not. We do not offer pro-rated refunds based on the percentage of the course completed, the time elapsed, or any other measure. This policy exists to maintain simplicity and fairness for all students.

9. Cancellations by the Student (Statutory Cooling-Off Rights)

In accordance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel a digital service purchase within 14 days without giving any reason. This cooling-off period runs from the date of purchase confirmation.

However, please note that by completing our checkout process and gaining immediate access to your course materials, you expressly acknowledge and agree that the performance of the contract (delivery of digital content) has begun and that your right to cancel may be forfeited once the access threshold described in Section 5 is exceeded. Our 14-day money-back guarantee operates in alignment with these statutory rights.

10. Cancellations by Global Link Education Ltd

In the highly unlikely event that Global Link Education Ltd permanently discontinues a course that you have purchased and have not yet completed, we will:

• Provide a minimum of 30 days' written notice via email to all enrolled students.
• Offer the choice of a full refund of the original purchase price to the original payment method, OR
• An equivalent course transfer to another program of equal or greater value at no additional cost.

We reserve the right to cancel or terminate any student account immediately and without refund in cases of serious Terms violations, as detailed in our Terms and Conditions.

11. Payment Disputes & Chargebacks

We strongly encourage you to contact our billing team directly before initiating a payment dispute or chargeback through your bank or card issuer. Our team is dedicated to resolving all legitimate refund requests quickly and fairly through our standard process.

Initiating a chargeback without first contacting us is considered a misuse of the banking dispute system. In the event of a fraudulent or unjustified chargeback:

• Your account will be suspended immediately and all course access revoked.
• You will be permanently banned from future purchases on our platform.
• We reserve the right to contest the chargeback by providing full transaction evidence, course access logs, and communication records to the payment processor.
• In cases of clear chargeback fraud, we reserve the right to pursue the matter through the appropriate legal channels.

If you have a legitimate billing concern, please always contact us first at info@globallinkeducationltd.com — we are here to help and will resolve genuine issues promptly.

12. Billing Contact

For all refund requests, billing inquiries, or payment-related questions, please contact our billing department directly: